Shipping policy

Orders are shipped from Michigan, USA. If anything happens to your package in transit, it is strictly the responsibility of the customer to file a claim and attempt to obtain a refund. As a nonprofit organization, we are not in a position to be financially responsible for any lost product or incurred shipping costs.  We do everything we can to ensure timely and effective delivery of all KAKAO orders, as supporting our customers every step of the way is our top priority. Yet it is still the risk of the customer to place orders on our website, especially for international addresses.