Canada update May 2026
***JUNE 24 2026 UPDATE: We have found a new fulfillment center in BC Canada and are currently getting all of our new importer documentation complete. We may be just a few weeks or so away from fulfilling orders from Canada again, please stay tuned! In the meantime, you can still successfully place orders via the USA site. Read below for more info.
Canada customers: Please read this important announcement in full and stay tuned with future updates by subscribing to our whatsapp announcements board.
First of all, thank you so much for supporting KAKAO. It truly means more than you know.
We have recently ended our partnership with the previous Canada fulfillment team in Ontario due to a lack of alignment in core values and standards of excellence. While this was a very difficult decision and impacts our incredible Canadian community, I am confident it is the right one for the long-term future of KAKAO and the customer experience we are committed to providing.
As the Founder of this non-profit organization, and someone who genuinely cares deeply about your experience from start to finish, I felt it was important to make this change immediately, and to trust that a better long-term solution will emerge in divine timing.
What this means for Canada orders:
For now, all Canadian orders can be placed through the USA site.
Orders are currently being shipped daily Monday–Friday from our incredible team in Michigan. At this time, we are offering Global Post Plus DDP, which includes all taxes & duties for $30 flat rate on packages up to 10lbs. There will be no surprise bills upon delivery!
Comparing total cost:
Product pricing is lower in the USA, so this in itself already provides savings. We are offering low shipping rates that includes duties. We are happy to report that the total cost (including the additional duties) is equal or less than what you would have paid in Canada prior.
Shipping times:
Global Post Plus takes 5-8 business days. To be safe, anticipate your order arriving around 10 regular days after you placed your order, give or take.
We are actively getting our new fulfillment solution set up in Vancouver. Until then, you can continue ordering from the USA site with confidence, knowing that the overall cost remains comparable to before.
Thank you again from the bottom of my heart for your tremendous support, patience, and understanding during this transition. Please don’t hesitate to reach out with any questions or concerns — I am always here and happy to help.
Luana a.k.a. Makenzie
hello@flykakao.com