What to do when your KAKAO shows up melted, hardened, or not in granular form

First of all, thank you so much for your understanding and support while we traverse this situation. Due to certain circumstances beyond our control, some our KAKAO inventory melted in transit on its way to Phoenix.

If you have received a bag that has melted and/or re-hardened, we are so sorry for this inconvenience! Please use the code GRACE for 10% off your next order.

No doubt, this KAKAO is still some of the most delicious, potent, and pure product we have created to date, and we know that you will certainly enjoy it.

With that said, we understand that it’s not the most convenient thing to have to chop or food process your KAKAO. We believe that the silver lining in all of this is that it’s giving everyone (including us) a chance to have a more intimate experience with their KAKAO. To slow down a bit, use your hands, take a pause in the busyness of life, put on some music, and infuse your own intentions and energy into your KAKAO.

We have had several customers re-process their KAKAO or chop it up and say that it tastes delicious and feels potent. Everything we have tasted and experienced from this most recent batch is matching our standards and the same consistent product we have offered for many years now.

Below we have included instructions and important details on how to break up your bag of KAKAO if it does end up on your doorstep not in its standard granular form.

1. First, make sure it has completely cooled down ~ You can place it in the fridge to help it harden/solidify.

2. Break up the KAKAO using a knife & cutting board. You can use a knife to shave the edges into flakes. Optional (but ideal!): If you have a food processor, this will blitz it up quickly and easily. Just be sure to not run the food processor too long, as the excess heat produced by the food processor may end up re-melting the KAKAO.

3. After bringing it back into granular form, stir and mix it up very well to ensure all the ingredients and cocoa butter are evenly dispersed. When our product melts, the cocoa butter can separate out and therefore it's very important to mix it all together again to ensure consistent taste and texture.

4. Tip: Instead of using a tablespoon to measure out your KAKAO, use a small kitchen scale! 40 grams of KAKAO is a full dose, adjust to your preferences.


Most ceremonial grade cacao comes in a block, so this process we all are getting to practice is actually quite normal. The KAKAO Team puts extra time and resources into bringing our product into a granular form, but the downfall of this is that the work gets reversed any time the product is exposed to excess heat.