KAKAO is never pressed, conched, or tempered, meaning if it is exposed to high temperatures, like those found in the summer months or those of traditionally warmer climates, the cacao butter in KAKAO will melt. Once cooled (brought inside or shaded), the cacao butter will re-solidify forming a hardened mass similar to a cacao block.
If this happens, we assure you, your KAKAO is still in 100% perfect condition and safe to enjoy. If KAKAO shows up on your doorstep melted and/or hardened, you have a few easy options:
Option 1: Slice off a few pieces using a kitchen knife and use a kitchen scale to weigh out 40-50 grams. Prepare as normal.
Option 2: Chop well (mince) with a kitchen knife. Prepare as normal with 4-5 tbsp.
Option 3: Place the solidified chunks into a food processor and pulverize it into a powder. Prepare as normal.
Please note: we cannot replace product that has melted and hardened as it is a natural process and is completely safe to consume. Thank you for your understanding.
